phone icon Phone: 307-745-8445      Fax icon Fax: 307-745-8149      map/pin icon 611 S. 2nd St Laramie, WY      Become a Monthly Contributor

Client Care


Services available to you as a DTC client are:

  • Primary medical care for non-emergencies
  • Laboratory services and diagnostic testing
  • Limited pharmacy with refills available during designated clinic hours
  • Limited mental health services, including counseling
  • Referral for counseling and mental health/substance abuse
  • Referral to health care specialists
  • Assistance with applications for community services or other community resources
  • Health Education
  • Referral for emergency dental services
  • Vision clinic referral
  • Limited on-site specialty services
  • On-site Spanish interpreting services

Services NOT available at the DTC include:

  • Emergency care – you will be referred to the hospital emergency room
  • Prescription refills outside of DTC hours
  • Cosmetic Care services
  • Routine gynecological or obstetric care
  • Routine family planning or birth control needs
  • Pediatric care (birth – age 18)
  • Elder care (65 and over) unless client DOES NOT qualify for Medicare

Eligibility:

  • Must be 18 years old or older
  • Must be a resident of Albany County
    (Laramie, Rock River, Centennial)
  • Must have no health insurance, including Medicaid and Medicare
  • Annual household income for a family must be below the federal poverty level of 175%  (approximately $1400/month per person in the household)
  • Must NOT be a full-time University of Wyoming student (UW has it’s own medical services)
  • LCCC students are eligible

Client Process:

  • Eligibility appointment: All new and re-establishing clients must complete an eligibility appointment with staff from the DTC to provide patient information, medical and social history, and financial disclosure.
  • Provider or nurse appointment: Only after completing an eligibility appointment and once qualified will a client be scheduled for an appointment to see a provider or nurse. (An eligibility appointment is only required once as long as the client remains current. Financial eligibility is required every 6 months for all clients.)
  • Clinic referrals: All out of clinic referrals require a nurse or provider referral. These include but are not limited to: dental, vision, PEAK Wellness, IMH diagnostic services. Clients shall be considered a client of the DTC and NOT a client of the individual providers at the DTC.

Client Responsibilities:

  • Provide complete and accurate medical and social histories and financial disclosure
  • Respect the rights of other Downtown Clinic clients and personnel
  • Respect the Downtown Clinic’s property
  • Attend the DTC free of the influence of drugs and intoxicants (Clients will be refused DTC services while under the influence of alcohol or illegal drugs.)
  • Assume financial responsibility for services which fall outside of clinic operations (The clinic may help you try to access financial resources.)
  • Follow your treatment plan, which may include:
    1. Taking your medications as prescribed and refilling them in a timely manner
    2. Having lab work done as determined by DTC providers
    3. Scheduling follow-up appointments as determined by DTC providers

Client Rights:

As a client of the DTC, your rights include, but are not limited to the following:

  • Considerate and respectful care
  • Personal privacy and security, as well as confidentiality of information to the extent provided by law
  • Professional care for minor acute, non-emergency conditions
  • Professional care for chronic, non-acute conditions
  • Participation in your plan of care
  • Access information necessary to make treatment decisions
  • Obtain complete and current information concerning your diagnosis and treatment
  • Access the information contained in your clinic record to the extent provided by law
  • Referrals to other appropriate health, medical, and social services, and assistance with completing any needed forms
  • Advance knowledge of any services that will not be free of charge
  • Address any grievances regarding your care at the DTC to clinic staff or to the Clinic Operations Committee of the Board of Directors